Frequently Asked Questions
Everything you need to know about shopping at Perfumeonline.
Are your fragrances 100% authentic?
Yes, we guarantee that all products sold on Perfumeonline are 100% authentic and original. We source our inventory directly from authorized distributors and reputable wholesalers.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on fragrances that have been opened or sprayed.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Why does my perfume smell different than my previous bottle?
Fragrance manufacturers occasionally reformulate scents due to ingredient regulations. Additionally, factors like storage temperature and the age of the bottle can slightly alter the scent profile over time.